After-Sales Service
We stand by you at every stage of your investment — installation, calibration, periodic maintenance and 24/7 breakdown service.
Remote Support — the Dentem Destek app
Our technicians can connect to your computer while guiding you on the phone. Download the small app, run it, and read us the ID and password on screen. No installation needed.
Installation & Commissioning
On-site installation of the purchased device or system, required infrastructure connections and initial commissioning tests.
Calibration
Regular dosimetric calibration and image quality testing for X-ray devices and detectors.
Periodic Maintenance
Preventive maintenance, spare part replacement and system updates under annual maintenance contracts.
Breakdown Service
24/7 technical support line. Target of 24-hour on-site intervention for critical failures.
Staff Training
Hands-on training on device operation, occupational health protocols and software integration.
Application Support
PACS/RIS integration, DICOM configuration and imaging workflow optimization.
Technical Service Address
Aydınevler Mah. Soydan Sk. No: 14A, Maltepe / IstanbulMaintenance Contract
Secure regular maintenance for your devices with our annual maintenance contract. It includes periodic visits, designated spare parts and priority breakdown response.
Get a Maintenance Contract QuoteFrequently Asked Questions
How quickly do you respond to a breakdown?
We target on-site intervention within 24 hours for critical failures. You can raise a request instantly via our 24/7 technical support line.
What's included in a maintenance contract?
Our annual maintenance contract covers periodic visits, designated spare parts and priority breakdown response.
How often should calibration be done?
Dosimetric calibration for X-ray devices and detectors is typically done once a year, at the frequency recommended by regulations and the device manufacturer.
Is service available across Turkey?
Yes, our technical service team, based in Maltepe, Istanbul, provides field support nationwide.
Service Request or Maintenance Contract
Call our 24/7 technical support line or reach us on our WhatsApp support line.